Terms & Conditions

Welcome to NOODYY. These Terms & Conditions govern your access to and use of our website, products, services, checkout, order processing, shipping, returns, and customer support.

1. Overview

This website is operated by CLOUDSYNC TRADING LIMITED. Throughout the website, the terms “we”, “us”, “our”, and “NOODYY” refer to NOODYY and/or CLOUDSYNC TRADING LIMITED.

By visiting our website, browsing our products, placing an order, creating an account, subscribing to our newsletter, contacting customer support, or using any part of our services, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other policies published on our website.

Please read these Terms & Conditions carefully before using our website. If you do not agree with these Terms, you should not access our website or purchase products from us.

2. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you are using our website on behalf of another person or organization, you represent that you have authority to act on their behalf.

You agree not to use our website, products, services, content, checkout, or customer support channels for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not transmit viruses, malicious code, automated scripts, spam, or any content that may harm our website, users, business, payment providers, logistics providers, or service partners.

3. Products and Product Information

NOODYY offers puzzles, jigsaw puzzles, 3D wooden puzzle kits, DIY wooden clock kits, acrylic puzzle suncatchers, and related creative products. Product availability, specifications, packaging, materials, colors, dimensions, included accessories, and prices may vary by product.

We make reasonable efforts to display product images, colors, descriptions, prices, dimensions, and other product information as accurately as possible. However, actual colors may vary due to screen settings, photography lighting, production batches, or other factors.

Some products may include small parts, sharp edges, tools, or assembly components. They may not be suitable for young children. Customers should carefully review product descriptions, age recommendations, safety notices, and assembly instructions before use. Adult supervision may be required where appropriate.

Product images and lifestyle photos are for reference only. Unless otherwise stated, decorative items, props, tools, batteries, or accessories shown in photos may not be included.

4. Orders and Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current information, including your name, email address, billing address, shipping address, phone number, and payment information.

After you submit an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted. We reserve the right to review, refuse, cancel, or limit any order for reasons including but not limited to product unavailability, pricing error, suspected fraud, payment failure, incorrect address, prohibited resale activity, abnormal order behavior, or violation of these Terms.

If we cancel an order after payment has been made, we will arrange a refund to the original payment method where applicable.

5. Pricing, Currency, and Availability

Product prices are displayed on our website and may be shown in USD or other currencies depending on your location, store settings, or checkout configuration. Prices, discounts, promotions, shipping fees, and product availability are subject to change without prior notice.

We reserve the right to correct any pricing errors, typographical errors, product information errors, or checkout errors at any time, including after an order has been submitted. If an error affects your order, we may contact you for confirmation, adjust the order, or cancel the order and issue a refund where applicable.

Any promotion, discount code, free shipping offer, or special offer may be subject to additional conditions, time limits, product restrictions, minimum order values, or regional availability.

6. Payment

Payment must be completed through the payment methods available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment information is processed by secure third-party payment service providers. We do not intend to collect or store your complete credit card number, full card security code, or complete payment credentials on our website.

Orders may be delayed or cancelled if payment is declined, incomplete, flagged for review, or requires additional verification. We may use payment, order, device, IP address, and shipping information to help prevent fraud, unauthorized transactions, and abuse of our website.

If you believe there is an issue with a charge, order, refund, or payment, please contact us at support@noodyy.com so we can review the matter and assist you.

7. Shipping and Delivery

We offer worldwide shipping to many countries and regions. Available shipping destinations, shipping methods, delivery times, and shipping fees may vary depending on destination, product type, package weight, logistics availability, and local restrictions.

Standard shipping starts from USD $5.99. Orders over USD $45 may qualify for free shipping, subject to the shipping options shown at checkout. The final shipping cost will be displayed on the checkout page before payment.

Orders are usually processed within 3 to 5 business days after payment is confirmed. Estimated delivery times are provided for reference only and may vary due to customs clearance, weather, carrier delays, holidays, remote area delivery, or other factors beyond our control.

Once an order has been shipped, we may provide tracking information where available. Tracking updates may take 24 to 72 hours to appear after the package is handed over to the carrier.

Customers are responsible for providing an accurate and complete shipping address. We are not responsible for delivery failure, delay, loss, return-to-sender, or additional costs caused by incorrect, incomplete, or outdated address information provided by the customer.

For more details, please review our Shipping Policy.

8. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region. These charges are determined by local customs authorities and are not included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their destination country or region. Customs processing may also cause delivery delays.

9. Returns, Refunds, and Exchanges

We want customers to shop with confidence. If there is an issue with your order, please contact us within 14 days after delivery at support@noodyy.com.

Return and refund requests are handled according to our Returns & Refund Policy. In general, eligible items must be unused, unassembled, in original condition, and returned with original packaging, accessories, manuals, and all included parts.

If the issue is confirmed to be caused by product quality, shipping damage, missing parts, or our fulfillment error, we may offer a replacement, partial refund, full refund, or another appropriate solution. For non-quality returns, such as change of mind, ordering the wrong item, or no longer needing the product, customers are responsible for return shipping costs.

Please do not return any item without contacting us first. We will provide return instructions and the correct return address after your request has been reviewed and approved. Refunds are normally processed after the returned item has been received and inspected.

For more details, please review our Returns & Refund Policy.

10. Account Information and Customer Responsibilities

If you create an account on our website, you are responsible for keeping your login information confidential and for all activities that occur under your account.

You agree to provide accurate and up-to-date account, billing, shipping, and contact information. If your information changes, you should update it promptly or contact us before placing an order.

We are not responsible for order issues, delivery problems, or customer service delays caused by inaccurate, incomplete, or outdated information provided by you.

11. Intellectual Property

All content on our website, including but not limited to text, product images, graphics, logos, icons, designs, videos, page layouts, product descriptions, software, and other materials, is owned by NOODYY, CLOUDSYNC TRADING LIMITED, our suppliers, licensors, partners, or other rights holders, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, transmit, sell, resell, exploit, scrape, or use any part of our website, product listings, images, designs, or content for commercial purposes without our prior written permission.

NOODYY respects intellectual property rights. If you believe that any content, product listing, image, design, or material on our website infringes your intellectual property rights, please contact us at support@noodyy.com with sufficient supporting information, including your contact details, identification of the protected work, the specific URL or product page involved, proof of ownership or authorization, and a clear explanation of the alleged infringement.

12. User Comments, Reviews, and Submissions

If you submit reviews, photos, feedback, suggestions, messages, ideas, or other materials to us, you represent that you have the right to submit such content and that your submission does not violate the rights of any third party.

You agree that your submissions must not contain unlawful, false, misleading, abusive, defamatory, obscene, infringing, fraudulent, harmful, or malicious content.

We may, but are not obligated to, monitor, edit, reject, or remove any user content that we determine violates these Terms, applicable law, or our policies.

13. Personal Information and Privacy

Your submission of personal information through our website is governed by our Privacy Policy. By using our website, placing an order, contacting us, or subscribing to our newsletter, you acknowledge that we may collect, use, store, process, and disclose personal information as described in our Privacy Policy.

For security reasons, please do not send full credit card numbers, bank passwords, or other sensitive payment credentials by email.

14. Third-Party Tools, Links, and Services

Our website may use or link to third-party services, including payment processors, logistics providers, tracking platforms, analytics tools, marketing tools, customer support tools, social media platforms, or external websites.

Third-party services are provided by independent providers and may be subject to their own terms, conditions, and privacy policies. We are not responsible for the content, accuracy, security, availability, policies, or practices of third-party websites or services that we do not control.

Your use of third-party services is at your own risk and subject to the applicable third-party terms.

15. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, stock availability, or product specifications.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time, including after an order has been submitted.

We do not undertake an obligation to update, amend, or clarify information on our website except as required by applicable law.

16. Prohibited Uses

You are prohibited from using our website, services, products, content, checkout, or customer support channels:

• For any unlawful, fraudulent, abusive, or unauthorized purpose
• To violate any applicable law, regulation, or third-party right
• To infringe our intellectual property rights or the intellectual property rights of others
• To submit false, misleading, incomplete, or fraudulent information
• To interfere with website security, payment systems, checkout, or order processing
• To upload or transmit viruses, malware, automated scripts, bots, or harmful code
• To scrape, crawl, copy, collect, or harvest website content or personal information without authorization
• To spam, phish, impersonate others, misrepresent your identity, or engage in deceptive activity
• To abuse promotions, discounts, refund policies, chargeback processes, or customer support channels
• To resell, exploit, or commercially misuse our services or content without written permission

We reserve the right to suspend or terminate access to our website or services if we believe a user has violated these Terms.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated in our published policies or product descriptions.

We do not guarantee that our website will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. We do not guarantee that product descriptions, images, delivery estimates, availability, or other website content will always be accurate, complete, current, or error-free.

Nothing in these Terms is intended to exclude, restrict, or modify any rights that cannot be excluded, restricted, or modified under applicable consumer protection laws.

18. Limitation of Liability

To the maximum extent permitted by applicable law, NOODYY, CLOUDSYNC TRADING LIMITED, and our directors, officers, employees, contractors, suppliers, service providers, partners, and affiliates shall not be liable for any indirect, incidental, special, punitive, consequential, or similar damages, including loss of profits, loss of revenue, loss of data, business interruption, or replacement costs arising from your use of our website, services, or products.

To the maximum extent permitted by applicable law, our total liability for any claim related to an order shall not exceed the amount paid by you for the specific product or order giving rise to the claim.

This limitation does not apply where liability cannot be limited or excluded under applicable law.

19. Indemnification

You agree to indemnify, defend, and hold harmless NOODYY, CLOUDSYNC TRADING LIMITED, and our directors, officers, employees, contractors, suppliers, service providers, partners, and affiliates from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of your violation of these Terms, your misuse of our website or services, your violation of applicable law, or your infringement of any third-party rights.

20. Force Majeure

We are not responsible for any delay, failure, loss, or damage caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, government action, customs delays, labor disputes, carrier delays, supply chain disruption, payment provider outages, internet failures, or other events beyond our control.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall remain valid and enforceable.

22. Termination

These Terms remain effective unless and until terminated by either you or us. You may stop using our website at any time.

We may suspend, restrict, or terminate your access to our website or services at any time if we believe that you have violated these Terms, engaged in fraudulent or abusive activity, created risk for our business or users, or violated applicable law.

Any obligations and liabilities incurred before termination shall survive termination where necessary, including payment obligations, intellectual property obligations, limitation of liability, indemnification, dispute provisions, and any provisions that by their nature should survive.

23. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and other policies published on our website, constitute the entire agreement between you and us regarding your use of our website and purchase of products from NOODYY.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

24. Governing Law and Dispute Resolution

These Terms & Conditions and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, unless otherwise required by applicable consumer protection laws.

If a dispute arises, we encourage you to contact us first at support@noodyy.com so we can try to resolve the issue in a fair and efficient manner. Please include your order number, purchase email address, and a clear description of the issue.

Nothing in these Terms limits any mandatory consumer rights that may apply in your country or region of residence.

25. Changes to These Terms

We may update, change, or replace any part of these Terms & Conditions from time to time by posting the updated version on this page. The “Last Updated” date at the top of this page will indicate when the latest version was published.

It is your responsibility to review these Terms periodically. Your continued use of our website after changes are posted means that you accept the updated Terms.

26. Contact Information

If you have any questions about these Terms & Conditions, your order, our products, shipping, returns, refunds, or customer support, please contact us:

We usually reply within 12 to 48 hours. To help us assist you efficiently, please include your order number and the email address used at checkout when contacting us about an order.